Truck Support Call Center

At Premier Truck Sales & Rental, Inc., we are proud to offer the only in-house dedicated support call center in the refuse truck industry. Our team of experienced mechanics and factory trained technicians with hands-on education are ready to provide real-time technical assistance, remote diagnostics, and operational support, minimizing your downtime and keeping your fleet on the road.

At Premier Truck Sales & Rental, Inc., we understand that your fleet's uptime is crucial to your operations. That's why we've invested in an exclusive, industry-leading resource that no one else offers: our in-house dedicated support call center. This isn't just a typical customer service line-it's staffed by highly experienced, hands-on mechanics and knowledgeable technicians who understand the ins and outs of refuse trucks.

What Makes Our Support Call Center Different?

Our support call center stands apart because it is built around real-time problem-solving, immediate access to information, and expert guidance on technical, mechanical, and operational issues for our rental and sales customers. Whether you need assistance with routine maintenance, locating hard-to-find parts, or troubleshooting complex problems, our team is here to help.

Industry-Leading Expertise: Our team consists of mechanics with years of hands-on experience and technicians trained to work directly with your truck's systems. They can offer advice, share best practices, and even remote into your truck for advanced diagnostics.

OEM and Dealer Relationships: We work closely with Original Equipment Manufacturers (OEMs) and dealers to ensure we have the latest resources, from parts to service support. If a repair is needed, our team can liaise directly with the dealer and the OEM to expedite the process. Sometimes they even ask us for assistance!

Comprehensive Resources at Your Fingertips: With direct access to a wide network of OEMs, parts distributors, and dealers, we can source parts quickly and help you find the right service providers, no matter where you are. We also maintain an extensive library of documents, wiring schematics, and operational guides that we can share instantly via email or text to help you get back on the road.

Fast, Effective Problem Solving

We understand that every minute your truck is off the road affects your bottom line. That's why our response time is one of the fastest in the industry. When you call our dedicated support team, you'll speak directly to an expert who can start troubleshooting the issue immediately. We want to minimize the need for downtime.

Your Partner In Keeping Your Fleet Running

Whether it's day-to-day operations, unexpected repairs, or preventive maintenance, Premier Truck Sales & Rental, Inc.'s in-house support call center is here to support you every step of the way. We take pride in being your partner, providing expert advice, and connecting you with the resources you need to keep your fleet running smoothly.

Our commitment to quick response, expert assistance, and seamless communication makes Premier Truck Sales & Rental, Inc. the clear choice for refuse truck sales and rentals. When you work with us, you're not just renting or buying a truck-you're gaining access to the industry's best support team.

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  With nearly 23 years of experience, Dan leads Premier's Call Center, providing expert support to customers nationwide. Starting as a mechanic and advancing through roles in service, hydraulics, and fabrication, he's built a career on solving tough problems and ensuring customer satisfaction. Known for his focus on preventative maintenance and innovation, Dan is passionate about helping clients navigate challenges and maximize their truck performance. When he's not at work, he enjoys escape rooms, magic, and playing guitar, and dreams of a road trip to the Grand Canyon in Premier's show truck, RO L3796.

  For him, it's all about helping customers achieve their goals, even in challenging situations. "There's satisfaction in turning an undesirable situation around and hearing positive feedback from clients all over the country," he says.

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  Now in his second year with Premier, Matt brings firsthand experience as a fleet technician, fully understanding the challenges of maintaining complex refuse equipment. Driven by curiosity, he goes the extra mile to uncover the best solutions for customers, especially in an industry that has evolved from mechanical levers to advanced technologies. For Matt, the best part of his day is helping clients solve problems and get their trucks back on the road, combining his technical expertise with a passion for fixing things.

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  With over a year at Premier and extensive experience in the refuse industry, Dan is dedicated to helping customers resolve concerns quickly and efficiently. He emphasizes the importance of pre-trips, post-trips, and preventative services to keep trucks running smoothly and avoid bigger issues. A fan of the industry's evolving safety interlock systems, Dan values innovation that supports drivers in demanding roles. Outside of work, he enjoys spending time with friends, family, and his dog, bringing the same care and dedication to his personal life as he does to his customers.

Don't settle for less when it comes to maintaining your fleet. Experience the Premier Difference of working with the only refuse truck company that offers a fully dedicated in-house support call center. At Premier Truck Sales & Rental, Inc., we're committed to keeping your trucks on the road with minimal downtime if something happens. Reach out to our team today and discover how we can help you solve any technical or operational challenge, fast.

Call Us Anytime at (800) 825-1255